At Heston & Co, we fully appreciate the faith and trust you place in us when ordering your Mattress. We believe the best way to repay this faith and trust is to be fully transparent. Our Promise represents the foundation of our brand and the confidence we have in our products.
Our Promise not only gives you peace of mind when purchasing your new Mattress, but also ensures, that should something go wrong, we've got your back.
We take pride in our products and are passionate about what we do. That's why we encourage you to contact us with any comments or feedback for any of our products or services.
'For The Long Run'
We're incredibly proud of the craftsmanship of our products, which is why we offer 5 Year Warranty on all Mattresses.
All our Mattresses are crafted 'For The Long Run.' However, should your Mattress become faulty within the time frame stated below, we will either repair or replace the faulty component or product.
All mattresses - 5 years
Any repaired or replaced product would only be under guarantee for the remaining time period left from the original guarantee.
What is not covered?
Fabric - wear and tear of fabric is not covered. However, we will be fair, reasonable and use our discretion should you have any complaints about the fabric.
Negligence and willful damage - any signs of negligence or willful damage will not be entertained. Your mattress should be cared for and a mattress protector should be used at the very least.